Rules and Regulations
These terms define acceptable use, platform collaboration rules, and core responsibilities for users.
Definitions and scope
Solving Center connects problem owners, organizations, experts, and AI-assisted tools through structured problem-solving, outsourcing, Agent Studio, wallet/payment, dispute, and knowledge workflows. Key terms: the platform is the website and applications that host these services; an employer is the person or organization that registers a problem or project; an expert is the individual or team that works to solve it; a project is the defined work an employer publishes for experts; and a secure deposit (escrow) is the amount an employer funds as a payment guarantee before work begins. These rules define acceptable use, membership boundaries, and collaboration expectations.
Membership and account types
To use the platform, users complete registration with accurate, current information and confirm their email and phone number; professional accounts may additionally require identity verification through valid documents. Accounts can be personal, organizational, or team (for groups of experts), and access levels are defined per service so information visibility can be managed. Each account belongs only to the registering party, who is responsible for keeping it accurate and secure.
Problem and project rules
Problem briefs must be lawful, truthful, specific enough to review, and free of unauthorized confidential material. An employer is responsible for providing a complete brief: objectives and scope, timeline and delivery milestones, budget and payment terms, required skills, supporting documents, and any special conditions. Public publication requires approval and sanitation. In Outsourcing, a Problem becomes an Accepted Proposal, then a Project, then a Workspace after proposal acceptance.
Confidentiality and contact
Users must not bypass platform communication or share prohibited contact details unless the selected service option explicitly permits it and related dispute limitations are accepted.
Proposals and expert conduct
Experts must submit proposals that accurately describe approach, deliverables, access needs, timing, and financial terms. Proposal submission may acknowledge negotiated commitment clauses when they are clearly presented in the project workflow.
Payment, escrow, and commitments
Payments, wallet activity, Simpra/SP balances, commissions, secure reservations, withdrawals, and settlements follow configured financial rules. A secure deposit is funded before a project begins, held in the platform custodial escrow until completion is approved, and then released to the expert; long-term projects may use staged release. Where a service carries a fee, the fee and payment method are shown in the relevant section, and prices may change only after users are notified. Employer Secure Deposit and Expert Commitment Guarantee are optional negotiated clauses, not mandatory platform defaults.
Wallet, settlements, and fees
Each user has a dedicated wallet for top-up, withdrawal, transaction history, and transfers between user wallets. Payments are processed only through verified, secure gateways; staged payment is available for long-term projects; the platform commission is calculated from the project value; and settlement with experts is performed on a regular weekly cycle. Late or missing payment may limit access to paid services.
Cancellation and refunds
You may request cancellation at any time. If the request is made before services start or deliverables are handed over, you may be eligible for a full refund of the amount paid. Refund requests should be submitted within two days of purchase; once approved, the amount is returned within roughly seven to ten business days. Certain items, such as special services, online training, or downloadable products, may be non-refundable, and any such exception is disclosed at the time of purchase.
Ratings, ranking, and benefits
Ratings consider service quality, on-time delivery, employer satisfaction, number of successful projects, response speed, profile completeness, and ongoing participation. Higher standing can earn benefits such as a lower commission, profile-visibility priority, access to featured projects, and the ability to offer higher tariffs. The rating and badge system is continuously improved.
AI assistance and ethics
AI tools may support clarification, matching, drafting, moderation flags, and knowledge extraction, and are intended for analyzing problems, identifying patterns, and proposing well-grounded solutions within a business context. AI must not replace required human review where business risk, root-cause quality, dispute handling, or final approval is involved, and must never be used for unlawful, deceptive, fraudulent, or data-manipulating purposes. Responsible, ethical use is required of every user.
Complaints, disputes, and arbitration
Users must keep relevant communication and evidence inside the platform. A dispute follows a documented path: a request, evidence from both sides, review by an impartial arbitration team, and a final decision, conducted with confidentiality, a defined timeframe, and the possibility of appeal. Decisions are binding: disputed funds are held, access for a violating party may be restricted, and serious violations may be reported to the competent authorities.
Suggestions and continuous improvement
Feedback and suggestions can be submitted through the support and ticketing system, and no suggestion or complaint is left unanswered. Submissions are reviewed against transparent criteria on a defined schedule, and implemented suggestions may be recognized with a reward, extra rating points, or a feature in the platform newsletter.
User responsibilities
You are responsible for the security of your account credentials and must report any security issue immediately; for all content you post; for using the services only for lawful purposes and in line with these rules; and for providing accurate, current information when registering, purchasing, and using the services. You agree to use the services in compliance with all applicable laws.
Changes, force majeure, and international use
We may update these terms at any time, with changes effective on publication; continued use after a change indicates acceptance, so reviewing this page periodically is recommended. We are not liable for disruption caused by events beyond our reasonable control, such as natural disasters, conflict, strikes, or major technical failures. When you access the platform from any country, you are responsible for awareness of and compliance with the local laws that apply to online services and online payments in your place of residence.
Legal and launch-readiness note
These rules are maintained alongside the platform legal entity, provider contracts, KYC/KYB, tax, refund, invoice, payout, and tariff configuration; the operative version published here governs current use of the services.