Marcus Reed

Product operations specialist

Toronto4.6 (21 reviews)17 solved

About

Olivia helps teams move from a vague business symptom to a clear, testable problem statement. Her work combines Simprago-style clarification, field evidence, and pragmatic PDCA follow-up.

Capabilities

Problem framingRoot-cause facilitationContainment plansImplementation follow-upKnowledge extraction

History

Senior operations consultant

2024 - Now · Independent

Quality improvement lead

2020 - 2024 · Industrial systems group

Process analyst

2017 - 2020 · Manufacturing consultancy